Terms of Service

Acceptance of Terms

By accessing or using Viorly, you agree to be bound by these Terms of Service. If you do not agree, please do not use the service.

Service Description

Viorly provides AI-powered analysis of home inspection reports, generating prioritized action plans, cost estimates, and maintenance schedules. The service is provided "as is" and is intended for informational purposes only.

Important Disclaimers

• Viorly is not a substitute for professional home inspection, engineering, or contractor advice.
• Cost estimates are approximate and vary by region, contractor, and specific conditions.
• Always consult licensed professionals for safety-related issues, structural concerns, and major repairs.
• AI analysis may not capture every finding in your report. Always read your original inspection report.
• Recommendations to hire or contact a professional (including marketplace partners like Thumbtack) are introductions, not endorsements. We don't vet, supervise, or guarantee the work of any third party.

User Accounts

You are responsible for maintaining the security of your account credentials. You may use Viorly anonymously for a single report upload, or create an account to save your data and access all features.

Acceptable Use

You agree not to misuse the service, including uploading malicious files, attempting to access other users' data, or using the service for any unlawful purpose. We reserve the right to suspend accounts that violate these terms.

Your Responsibility for Professional Services

Viorly helps you understand your home — it does not perform repairs, inspections, or any physical work. Any decision to hire, supervise, pay, or rely on an inspector, contractor, or other professional (including pros surfaced through marketplaces like Thumbtack) is yours alone.

You are responsible for vetting credentials, confirming licensing and insurance, reviewing scope and pricing, and inspecting completed work before paying. Viorly is not a party to any agreement between you and a professional and does not endorse, screen, or guarantee any individual or company. If something goes wrong with work you arrange, your recourse is with that professional.

Limitation of Liability

Viorly and its operators shall not be liable for any damages arising from the use of this service, including but not limited to reliance on cost estimates, repair recommendations, or AI-generated analysis.

Data Rights and License to Viorly

When you upload inspection reports, documents, or other content to Viorly, you keep ownership of your data. You grant Viorly a non-exclusive, worldwide license to host, process, and analyze that content so we can run the service for you, improve our analysis, and train and refine the models that power Viorly.

We may also create aggregated and de-identified data — statistics and patterns derived from many users with all personal and property identifiers stripped — and use or share that with third parties (for example, market benchmarks or research partners). We will never sell or share data that identifies you personally. See our Privacy Policy for what "de-identified" means in practice.

Agent Access to Your Information

When you sign up through a real estate agent's branded link, you are working with that agent on a home-buying transaction, and Viorly treats the relationship that way. By default, your agent can see:

• Your name and email address
• Property addresses you add to Viorly
• For each property you are still buying: the full inspection report analysis (findings, severity levels, descriptions, and cost estimates) and any quotes you generate and send to professionals through Viorly

Never shared with your agent:

• Responses, pricing, and messages that professionals send back to you on your quotes — those stay between you and the pro.

When you close on a home (and the property is marked as owned), your agent's view of that property freezes to the snapshot from the transaction. They can still see the inspection report analysis and quotes that were part of the deal — the transaction record stays intact — but they will not see any new activity on that home, including new quotes, new inspections, or anything else you do as a homeowner.

If you add a new property while still connected to the same agent, that property is treated as a new transaction with them, and the same default sharing applies until you close on it too.

You can release (disconnect from) your agent at any time from your Settings page. Releasing the agent removes their access to everything — past and future — and removes their branding from your site. While you are connected, the agent is sponsoring your Viorly subscription and the service is free for you; releasing the agent moves your account to a standard monthly subscription once billing is launched.

Agents are bound by Viorly's terms and may only use your data to support your home-buying process.

Contact

For questions about these terms, contact us at support@viorly.com.