Hiring a pro, safely
Real pros, verified by Thumbtack. Chosen for your job by Viorly.
When you’re ready to fix something, Viorly helps you find a local pro. Here’s exactly where they come from, how they’re checked, how we decide who to show you, and why your name and address stay private until you choose to share them.
Where the pros come from
Viorly doesn’t run its own contractor roster. Instead, we match you with local pros through Thumbtack, an established U.S. home-services marketplace. Every pro is based in the United States and agrees to provide real, accurate business and contact information. We pre-fill the scope of work from your inspection findings so the pros you see are matched to the actual job — not a vague category.
Vetting
How pros are checked
Thumbtack screens pros in several ways. Here’s what each one covers — and what to look for.
Licenses verified
When a pro lists a license, Thumbtack checks the number against the state licensing board's public database and adds a license badge — so you can see it was independently verified, not just self-reported. Licensing rules vary by state and trade, so look for the badge.
Background checks
Thumbtack runs identity and criminal background checks on account owners through Checkr, a third-party screening provider. For multi-person businesses this covers the owner, so it's always fair to ask a pro about their team's policy.
Real ratings & reviews
Each pro's star rating is the average of the reviews on their profile, including verified reviews from customers who hired through Thumbtack. Consistently top-rated, responsive pros can earn “Top Pro” status.
Our selection bar
How we pick who to show
Thumbtack matches pros to your job; Viorly decides who earns the featured spots and in what order. Pros can’t pay us for placement, and the ranking is the same for everyone:
- Featured pros hold a 4.0+ rating with a real review history, or an independently verified license or background check. Pros below that bar still appear, clearly grouped as having a limited track record.
- The order is our quality ranking: rating weighted by how many jobs it's based on, plus verified credentials and Top Pro status. Payment plays no part in it.
- We cross-check each pro against their public Google Business Profile and show that rating side by side, so you're never relying on one marketplace grading its own homework.
- After a job, we ask how it went. Pros that Viorly homeowners hired and rated poorly stop being featured; pros they'd hire again carry a "Hired by Viorly homeowners" badge.
- When few pros clear the bar in your area, we say so plainly and offer to hand-source options instead of padding the list.
And if you already have a pro you trust, use them: Viorly keeps a “Your pros” list for your home and will package any job into a write-up you can send straight to your own contractor. Marketplace matches are the backup, not the default.
Your information
You stay in control
- You can read ratings and reviews before choosing anyone — nothing happens until you pick a pro.
- To find matches, we send only your job's ZIP code and scope of work — never your name, email, phone, or street address.
- Your contact details go to a pro only when you submit the request, and you provide them directly to Thumbtack — not to us.
- A pro doesn't get your address until you decide to share it.
- Your information is never shared beyond the specific pro you choose.
Peace of mind
The work is guaranteed
Work you hire through Thumbtack is backed by the Thumbtack Guarantee.
Up to $2,500
Money-Back Guarantee
If you hire a pro through Thumbtack and the job isn't done, or isn't done as agreed, Thumbtack can refund up to $2,500. Report it within 45 days.
Up to $100,000
Property Damage Guarantee
If a pro is negligent and damages your property, Thumbtack can cover up to $100,000. Report it within 14 days.
These are Thumbtack’s guarantees and are subject to Thumbtack’s terms and conditions — both require proof that you engaged the pro through Thumbtack within 30 days of your project request. Viorly introduces you to pros; it does not perform, supervise, or guarantee any work itself. See the full Thumbtack Guarantee terms and our Terms of Service.
Free to use, private by design.
Pros pay a small lead fee when you hire them — the same fee they’d pay on any marketplace — which is how Viorly stays free. Curious about the money side? Read how we make money →
Try it on your own question →The first question is free and needs no account. Have an inspection report? Upload it instead.